Why Us?
What we do for our residents:
- We maintain a safe, homely and stimulating environment
- We ensure a high level of care and supervision over a 24 hour period to meet the needs to the resident
- We fulful the physical, psychological, spiritual and social needs
- We maintain individuality
- We preserve dignity, to maintain and improve the quality of each residents life by setting achievable goals
- We reinforce the self esteem of each resident
- We minimise the degree of challenging behaviour for each individual by using the most proactive (and least restrictive) approach
What we do for friends and families of residents:
- We maintain contact with the family and friends and encourage 'open hour' visiting
- We provide clear information of the care plans to all responsible people
- We provide all necessary help and support for people who wish to make a complaint
What we do for our staff:
- We maintain a safe, homely and stimulating environment
- We provide adequate training opportunities to all staff
- We ensure clearly laid down procedures are observed and carried out
- We review these objectives annually.
CQC Inspection Reports:
- Portelet Lodge: https://www.cqc.org.uk/location/1-112142738
- Portelet House: https://www.cqc.org.uk/location/1-112142530
- Portelet Manor: https://www.cqc.org.uk/location/1-4521475367
- Portelet Cottage: https://www.cqc.org.uk/location/1-5030405190
What we do for our residents:
- We maintain a safe, homely and stimulating environment
- We ensure a high level of care and supervision over a 24 hour period to meet the needs to the resident
- We fulful the physical, psychological, spiritual and social needs
- We maintain individuality
- We preserve dignity, to maintain and improve the quality of each residents life by setting achievable goals
- We reinforce the self esteem of each resident
- We minimise the degree of challenging behaviour for each individual by using the most proactive (and least restrictive) approach
What we do for our clients:
- We maintain contact with the family and friends and encourage 'open hour' visiting
- We provide clear information of the care plans to all responsible people
- We provide all necessary help and support for people who wish to make a complaint
